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| - This is the first time I have written a negative review, as I tend only to highlight and share when I have a great experience. In this instance, I felt it was imperative I share my concern. I purchased my 20078 Mazda CX-7 from Gyro Mazda (one year old vehicle with 25k) and continued to have all my service done here - with the exception of one oil change and emission test completed at a Canadian Tire by an Ontario Service Center so I could renew my licence. I questioned all the charges that seemed to be proposed each time I brought my vehicle in for servicing. In one instance, I put off the recommended front brake replacement, only to have the advisor on my next visit say the front brakes were fine, but the back needed replacement. The reason for my post, however, is a direct result of my last experience (and it will be my last dealing with Gyro). I had an alignment completed in Oct 2014, and thought I felt a 'loose' back end on my vehicle. I chalked it up to weather (windy, snowing) but in February almost had a very dangerous accident on Hwy 400 when I totally lost control of my vehicle while driving at 110 km/hr. I somehow avoided an accident, but brought it in on the next available appointment. The dealer determined nothing was wrong from the test drive and recommended repairs totaling $1000 and said I needed new tires. This is a 4 wheel drive vehicle and I had purchased top of the line all season tires good for 130,000 kms and only had 20k on them. My vehicle just passed 100kms and this is the third set of new tires I have had on this vehicle. Furthermore, at the time of the 'alignment', there was no mention of unusual tire wear - so how could my back tires be bald and front with over 60% tread in just a few months? I asked for the car back and went to the tire dealer who advised the bolts were heated too much on the last alignment (you could see the heat bubbles in the paint) and the bolt actually snapped when he went to take off the rocker arm. The heating of the bolts is common for removal, but the heat applied on the last job actually melted the cushings inside the rocker arm and also compromised the integrity of the bolt. When I called Mazda to identify what occurred (the tire dealer felt the 'loose' back end right away during the test drive - when the Mazda guys found nothing and tried to simply sell me new tires). The story gets worse when I attempted to have Mazda send the parts over to the tire dealer who had my car on the hoist already. My tire dealer actually brought to Gyro's attention that the Mazda genuine rocker arm they supplied (now an after market accessory since Mazda does not produce them anymore) is actually the wrong size and was an inch too long. I had to return the part to Gyro and put on a fully warranted after market part that fit from the tire dealer. I thought the personnel were nice enough at Gyro, but it certainly seemed like they attempted to charge for too many items on each visit. Tiier entirely missing this last concern, and still pushing to have me complete the repair at their shop after someone else determined it, was the final straw for me. I would be very cautious dealing with this dealership as they appear to be setup simply to maximize activities performed on vehicles. I was shocked at the attitude of the Customer Service Manager when I identified my concern and he simply kept pushing for me to bring the vehicle back in after I explained the circumstance.
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