The best example of a hit and miss. When it is busy in the drive thru the quality of the drinks, food, and service seem to go down hill.
When they aren't completely swamped, the frappuccino's are made very icy and thick. On the days I visit and the lines are long I just hit reverse and save myself some money for another location as the drinks become watered down and packed with everything besides coffee and ice. When I've complained about my drink in the past to the bartistas working they said there's nothing they can do about it. Lol bottom line is don't do it to yourself