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| - BULLSH** excuse for an airline.
I flew Air Canada from Toronto Pearson to La Guardia, New York. This was supposed to be an early morning flight 7 AM. As an international flight that was only like an hour long.
I honestly don't know where things went wrong. Oh wait, they went wrong since I arrived at Toronto Pearson.
Well when we first got through the doors there wasn't any signage or airline attendants/representatives in immediate sight even the at the kiosks so we went to a computerized one. Well since we were a group of 8, someone had to type in all our information and swipe in our passports. Well half way through the process an attendant finally approaches us and tells us the computerized kiosks we were using was for domestic flight only. GAH.
So we walk over to another Air Canada terminal section and decide screw it let's get in line to an actual attendant. Well after waiting in line they do the standard, printing of tickets, measuring baggage, etc. but instead of placing my baggage on a conveyor... they didn' t take our baggage.
YUP. I hauled my CHECK-IN LUGGAGE and carry-on through the entire airport, customs line and dropped it off right before security check-in which there was no signage to say go to the baggage drop off first so the guards were yelling at us to drop off our baggage first. UGH. Yup, I paid $25 for my suitcase to be dropped off by ME. BULLSH**!
And to add insult to injury the Customs Line computers were down for a good two hours. So even though we got there 4 hours before our flight we almost missed it because of this. The great thing about Air Canada is when we arrived at the gate they held our flight to wait for us, the bad thing...the gate attendent tells US to come early to avoid situations like this...really, Air Canada/Toronto Pearson? How about you turn your damn computers on.
Plus the salt on the wound...the XM radio on Air Canada flights suck, the music album choices didn't even have American Top 40 on it except for Rihanna. Plus, the turbulence on the flight made it impossible for the Air Canada to pass out snacks or drinks. So no food!!!!
And you know how I paid $25 bucks for me to drop off my own luggage? Well they left my luggage at Toronto Pearson. The message from Toronto Pearson/Air Canada said it would arrive on the next flight and it should arrive late same day.
Well I was stuck on 3 of the 5 days of my New York City vacation with out my luggage. YUP. I had to buy new clothes and all the other beauty stuff I needed. Plus, it rained the whole first day I was in NYC so I had no change of clothes that night when I arrived at the hotel.
Air Canada didn't want to reimburst me for the handler fee or tell me when my luggage was actually going to arrive. I'm just thankful it finally did.
Seriously Air Canada...step your game up in this economy and get your SH** together!!!
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