I love, love, love Tropical Smoothie. So I was excited to see there's one within walking distance of my boyfriend's house. But I've been SO disappointed with the level of customer service at this location!
There's a girl who works in the mornings who either didn't get trained well enough or is just clueless. She never knows how to do anything. I wanted to buy a gift card and get the free smoothie they advertise and she literally said "wait, I don't think I know how to do that." What??
Then there's ROBERT. He works there some evenings. Same thing, went to buy a gift card, noticed that none of its value went towards my points on the app, so I said he must be doing something different than the other employees I've dealt with. He rudely says "if you don't like how I'm doing my job come back in the morning and speak to my manager".
I've never experienced such bad customer service at any other location. Shame...