Cox Communications is by far the WORST cable provider. My recorded DVR shows work about 60% of the time, the rest of the time it just lags and makes it impossible to watch. The customer support team via telephone are just plain rude and know nothing. My box reboots on its own, I call Cox because it is obviously no longer working and it suddenly becomes my problem and I have to wait until late tomorrow afternoon for "someone to come and take a look." I am beyond pissed off, I only use Cox because DirectTV said they are unable to get a signal at my place (however, DirectTV has said this in 4 of the last places I have lived). If you have a choice, stay away from Cox, nothing but draining the pocket and unsatisfied customers.