I had high expectations for this place since I've heard good things about it.
I was greeted by a hostess once I walked in, and was told to wait for them to set up a table. They set up the table with salad and side dishes depending on the number of people you have. Once we saw down, the server introduced herself and asked what we wanted. We placed our order and everything was going well until the meat came out and it was time start cooking and eating. Our server was very busy, since she was assigned to a couple of tables. It was hard to ask to refill our water. Once she did notice we were out of water, she took the bottle but never replaced it with a new one. Since she had way too many tables to cook the meat for, she cranked up the gas when she cooked our meat. The flames were high and the meat was being cooked with the flames going right through it. The meat tasted horrible! It tasted straight up gas and it was so bitter! I know that the server is in a rush to get the meat cooked... but it made it taste sooooo bad! I had to force it down my throats since the food was so expensive! We tried telling the server that we will cook it ourselves, which she said okay to. But she later would come back and take over and scolded us for taking over.
I think what would have made the experience better would be if the server asked us how well done we liked our meat. We prefer medium to medium well for beef, but she made everything well done. I took a piece of meat when she hopped onto another table to cook for them for a couple of seconds and it was soooooo delicious because it was cooked medium. The meat melted in my mouth and was so tender and flavorful. I tried moving the meat to the side so it wouldn't become well done and taste like gas... but when the server came back, she gave me a stern look and clamped the meat back to the center. She continued having the flames go through the meat and cook it well done. They tasted horrible after being burned for so long.
What would have also made the experience better is if the restaurant or server offers to let us cook our meat ourselves. This way, the customers can have the meat the way they want it. If not, then at least please try to ask the customers how they like their meat cooked and not to scorn at customers.