The install techs were very clean and professional. They spent the time to make sure the damper was set properly to get a nice even flow of air on both stories of the house. Only issue was 5 or 6 broken tiles on the roof.
Put the heat on Christmas eve and noticed that the unit would only heat up to 70 and then started blowing out cold air and the house was filled with a fog.
They sent a tech out immediately and he said he needed to replace a part that had to be ordered. He came back a few days later and replaced the part, but later on in the day the unit started to shut off again.
To make a long story short they ended up sending out two supervisors to our home and found the problem was actually an duct that had been installed incorrectly years ago.
They went the extra mile and enlarged one duct and re-routed another. This involved opening up walls, two techs working all day to fix the issues and then sending out a drywall and texture guy so that you can not even tell that any work had been done.
They did not charge us for any of this work, even though it was not a direct issue with the new unit they had installed.
I am truly grateful to all the guys who did the work for us. The supervisors who went to bat and figured it out (Chad) and to everyone for caring.
They did nothing wrong, but made it right.