We stay here most every time we are through Calgary. The rooms are nice and the Beds very comfortable. The staff is friendly. I have never really had any issues here . Location is great being right Downtown and a walk away from the Tower.
The restaurant in the Hotel is Nice but very pricey. This Hotel can be very busy at times. With some long waits to get Checked In or Out.
If you are a Fairmonts Presidents Club member, it will allow you Free WiFi and other perks.