Our warranty company picked this contractor to repair our air conditioning unit (after the first contractor they picked couldn't repair it...) and I'd really say they are your average warranty repair company. They milk the appointments and half-ass fix things so they can come out again. They get paid by the warranty company every time they come out. The first guy that came out was rude, second guy was decent but not knowledgeable. The third guy who came couldn't figure out how to turn our air back on, ordered the right part and was gone. Came back to install the part and the air has worked since. Wouldn't recommend as they milk their clients, but we never chose in the first place as this was solely up to our home warranty company. Don't go with them if you don't have to.