It is unfortunate that this chain got low rating. Been here couple times a year and never had problems. One time my awesome blossom looked dark and I gave them a feedback. The manager asked if I'd want another one but I was almost finished, so I said it was ok, just a feedback. The manager instantly took it off my tab and offered me a dessert. I didn't take it bc we don't do dessert. She insisted that I take it home after dinner. I felt awful bc that was not my intention. I don't know about the management now bc I haven't been there in the past 6 months.