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| - I dined at Pizzeria Bianco with 10 other people in my dining-out group, all of whom are experienced with quality restaurants both in the U.S. and abroad. No one thought this came close to being a quality dining experience. A 7pm reservation for 11 people meant that we were shuttled over to an adjoining building to wait, where one glass of house wine was $13, which immediately set the wrong tone, along with the wait. The reason given for the wait was to be sure the group had all arrived, despite the fact that everyone had arrived prior to 7pm; the real reason is to get more money out of everyone waiting, through excessive wine prices. Bad customer service. At 7:15 someone came to the waiting room and said our table was ready; everyone marched over to the restaurant to find out that our 7pm reservation was still not ready. Bad customer service. Back at the waiting room we asked for menus so we could make our food selections while waiting. We were told that they had only one menu for everyone in the waiting room (others were waiting besides our group also). Bad customer service. Finally at 7:30 I went back to the restaurant to check on our table and was told at the door that the table was ready, a fact we had to find out on our own. Bad customer service. We were seated at several small tables pushed together in the corner, not in a separate room as I had been led to believe over the phone. Bad customer service. Extremely cramped; noise level so high that conversation was difficult. Drinks were brought, and I had to insist we were ready to order, not wait. The pizzas came out fairly fast. Mediocre. Thin crusts that were more like dried out crackers-a smear of tomato sauce with no distinctive flavor-some cheese. The much-praised quality was simply not there, and this assessment was shared by all the other members of our party. Some mentioned how much better Humble Pie is for pizza; others mentioned Grimaldi's. I asked for separate checks, as I had requested over the phone when making the reservation. Absolutely not. Bad customer service. We left, with no one planning to ever return or recommend the restaurant. Due to non-distinctive pizza, lack of customer service, high noise level, and cramped seating, this restaurant is vastly over-rated, and it is another mystery of marketing that this establishment has created the unwarranted hype that it has.
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