Went to this Apple store so my boyfriend could buy the new Mac Book Pro (which came to just under $4k after taxes). I guess we're not dressed well enough on our days off from work to have anyone serve us, middle aged people who came in after were swarmed but two people who look to be in their late 20's wearing American Apparel I guess are not the right look for someone trying to make their Metrics? After about 20 min we agressively asked an employee if they could help us buy the computer.
He first sarcastically was like can you please come this way I can't hear you, instead of walking over to us standing by the computer he wanted to purchase. Then he told us sarcastically we couldn't buy that computer, and we said why? And he said they had new ones in the back. NO KIDDING!? We then asked for the new cable that hooked up a phone to the new drives in the new laptop and he was looking at my boyfriend like he didn't know what he was talking about. He went off to ask another employee (after telling us he couldn't leave where he was standing to help us when we first asked him to help us buy a $4,000 computer). He returned with the cable that my bf asked for that the apple employee thought didn't exist.
He then went to process our payment, bf was going to use apple pay but apparently that only works for $100 purchases. The employee told him to try it anyway, it was declined flagging his account so when he went to use his credit card to pay for the computer it was declined. The employee then treated us like everyone in the store treated us when we were trying to buy the computer in the first place.... like we looked like we didn't have enough money to buy anything. My boyfriend had to call his bank who then said because he tried apple pay they flagged his account and declined the second payment. After it was cleared up the payment was processed and the computer was purchased.
I have never in my life been treated so poorly at any retail establishment and made to feel so small as I did yesterday afternoon in the Apple Store in Fairview Mall. I suggest you train your employees properly to not make customers dropping 4k feel like crap. I have a mac book, ipad, iphone, apple tv and a desktop. Do I ever want to buy an Apple product again after that experience? Hell no.