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  • After passing by this place for years, we stopped here on our way out to do some late shopping. We only had a little over an hour before we had to get going to get to the store before they closed but when we walked in on a Tuesday at almost 7 and there were only a couple other tables, I figured it would be ok. We swere greeted and sat around the corner from the sushi bar so I could see the people at it but not the bar itself or the chefs. We promptly ordered the Nakama wings as an appetizer and 2 rolls and 8 pieces of nigiri. My issue wasn't so much with the food but with the seriously lacking customer service. (All the food was just ok at best). Though the appetizer was out quickly, our first view of sushi did not happen for almost 45 minutes. One roll came out first and the server did not mention which one it was, and since we had ordered some of their specialty rolls, I couldn't remember exactly what it was supposed to be nor what it looked like. After we had taken a piece or two, I could hear the server talking to the sushi chef and realizing she had brought us the wrong roll. The roll she did bring us was kind of boring. When she meandered over to tell us and asked us what we wanted to do, I told her I still wanted what I ordered. Here's where they let a good customer service opportunity pass them by. Instead of leaving the half eaten roll for us to finish since it was their mistake and we were starving, she took it and walked away. We waited 20 more minutes for OUR order, all of this mind boggling since it was so empty. Then when the food came I could tell it had been sitting since i ordered fresh water eel and it was almost cold. We ate a bit and decided we had had enough. She never refilled our drinks nor asked how the food was. We then had to chase her down to get the check and a box as she only had one other table and seemed to ignoring us completely. We won't be back.
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