I am a complete fan of Five-O-Seven but I bought a Soia and Kyo winter coat in early December and by early January two buttons fell off and a giant hole formed in the right pocket. I called 507 and they offered to send it to Soia and Kyo for repairs. I then called Soia and Kyo and they said they'd send me replacement buttons for now and to bring my coat for repair in the spring (I still cannot use a pocket). Three weeks later I received no replacement buttons and a hole is now forming in the left pocket.
I paid $400 plus tax for this coat and I am very displeased that it fell apart quicker than something I bought at Old Navy (I have a 7 year old Old Navy in mint condition).
I could have bought a North Face winter coat for the price, but I wanted to buy a stylish coat and buy local. So much for that!
I am usually all for giving companies a second chance, but when it is this pricey you get one shot to make a good impression. My impression is that this brand is a piece of CRAP!!!!!