This breaks my heart but I have to let Fine Diner go. Went there a few months ago and had a great lunch. Went there yesterday and it was a total disaster. I ordered the fried chicken poutine and it was awful. For $18 I got burnt chicken (like black) and the fries were cold. Not cool, but actually COLD. So cold the cheese curds didn't even melt. When I raised the problems with the server she half-heartedly asked me what I wanted her to do. Seriously? Shouldn't the response be "I'm so sorry. I will get you a new order up immediately." So I say, "I would like hot fries, I really cannot eat this". In the end I get hot fries but my lunch date is now finished eating. Gee that was a great experience. When the bill comes the server says she took 10% off. Wow. What a gesture. Why even bother. Sorry Fine Diner but you can't charge top notch prices and provide hit and miss food and lousy service to keep me coming back.