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http://www.openvoc.eu/poi#funnyReviews
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  • if i could give this company a million STARS I would, The service i just received from Carlos was AMAZING. Carlos and his apprentice showed up and they were so thorough with explaining all the situations and possibilities that could cause a water leak. I'm so happy to have met such Amazing, Honest and Great people. Prior to Carlos from Pure Plumbing coming out, i didn't know why my meter kept running when all my water supply lines in my house was not running from the inside of my house. As i was explaining my situation to someone i knew they provided me with Pure Plumbings number saying that they were so happy with the customer service and work that was performed for a reasonable price and the experience they had was so Awesome. So i called pure plumbing today and within the same day Carlos came out with his co-worker. Carlos took every effort and measures to walk me through my house trying to locate where i might have a leak. He even walked me outside and around my house with a flash light to make sure he covered all measures of my house. ( I do live in a large house ) We did locate the leak outside to only find that my hose bib was running. I'd never experienced the communication i had with a plumber the way Carlos communicated in details with me. A plumber would just come out and charge you for something that doesn't need to be fixed. But not in this case. The point of my review is that I was EXTREMELY HAPPY with the customer service provided by Carlos and his expertise and knowledge of explaining the good and the bad about plumbing. It was the EFFORT and TIME that i appreciated the most. This is what made it an amazing experience cause he showed how much he cared about my worries and concerns. Fortunately it was just a hose but the customer service can't be forgotten. You can never put a price on his Customer Service cause the way that he presented himself and the knowledge he had was to the utmost. He really turned a frown upside down, Hands up!!! Thank you so much Carlos for being such a Thoughtful and Caring person. I can't thank you enough for being the AWESOME person you are. I truly recommend Pure Plumbing and definitely recommend Carlos as the plumber!!! PS: To the owner of Pure Plumbing, You are very lucky to have Carlos on your team. He is what will make your company grow to be more successful then you are. He is the Team in Dream. As mentioned, You can't put a price on customer service. Mahalo for your time and allowing me to say good things about Carlos and your company!!!
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