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  • Worst practice I have ever been to. The front desk ladies chat out loud like it's happy hour. There is ALWAYS a wait to see my doctor, Dr. Wetherell, who by the way, I had to wait to see 3 months to see as a new patient. Anytime I was sick, I called to make an appointment and there was always at least a two day minimum wait. Once I needed a med refill and she was out of the office. I couldn't get me refill because none of the other docs can refill for her patients. She really does take the time to listen when you can actually get in to see her. It is honestly easier to go to urgent care. The best thing about TIM is Jennifer, Dr. Wetherell's MA. Now this is the last straw. Apparently, I had 2 unpaid bills which totaled $40. I knew I had one bill for $10 and I had said I would take care of it the next time I was in. Well the next time I was in it slipped my mind and the women at the front desk (of course) were too busy horsing around to ask me to clear my balance. Supposedly Margie (maybe their billing lead) sent numerous letters which I never received and called once. So, I was "dismissed " from the practice (I just found this out today). I called today to clear everything up simply because I knew it had been outstanding. The $40 is now $80 because it was sent to collections. I suppose this practice has enough wherewithal to get an entire collections agency set up to get their beloved $40 but cannot pick up the phone to call me to collect a balance. It is truly appalling and sickening that a practice can be so money hungry and greedy. Furthermore, all the billing department had to do was call. I don't understand what is so hard about that. I will be sure to advise anyone I know to stay far away from this office. It's simply not worth the hassle and no one should be subjected to their lack of patient ethics.
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