I love this H&S! It doesnt feel like a chain to me at all - in fact, I felt no pressure at all, which is why I signed up for a membership after my first visit. ChristyLee is such a knowledgable esthetician and she makes me feel very comfortable - my skin has been transformed! I love going in and seeing the owner and Sara, the front desk is so friendly. I have also visited Aga, Summer and Martha for massages- all give great massages! 5 stars for sure :)