In July our AC went out. We are "preferred customers" with Precision Air, having paid for a service agreement with them for over 10 years, in which they promise 24/7 "preferred" service. We expected a quick response, however it took them a week to send a service tech out to fix it. Meanwhile our house got to 96 degrees. They had a "that's your problem" attitude. Then they charged us for 5 hours of labor when it took 3.5 hours. When we called them on it, they had the same attitude. July 31st, the AC stopped working again. It wasn't until August 8th before they could get the defective part to us and fix it again. Part of the delay was they cancelled the order for the part because they had erroneously put a note in our file that we were going to check with our home warranty to get the service done(which we don't even have). When the error was discovered, they wanted us to pay for expedited shipping of the part! We refused, and when the part came in, it was not the correct part so there was an additional delay. If you want to read the whole story, because there were numerous mistakes this company made, you can go to the Better Business wesbsite and read my entire review and their response....which was comical!