I hate leaving unfavorable reviews just as much as I hate bad dining experience. But I have no choice. Last night was the single worst dining experience I can ever remember having. Last night me and my guest arrived around 8:20 and was seated immediately. We ordered cocktails and when they were served we proceeded to order food at 8:30. I ordered a burger and fries, he ordered the sliders and chicken platter. We enjoyed our cocktails while we waited. At 8:45, no food. My cocktail finished. I ordered another assuming my meal will arrive very soon arrive. I notice it's now almost 9:00. Our waitress finally notice we're still waiting on our food. She tells us she's going to check on our food. It's now 9:06. Five minutes later she comes and tell us our food will be out very soon. At 9:16 our food arrived to our table minus my fries. She tells me she's waiting on freshly cooked fries. 5 minutes later different waitress obviously noticed the look on my face as I was done. Over it. She asks if everything ok, I say no. I said I've waited over 45 minutes for a hamburger and still the fries aren't ready. She went back and brought fries within a minute. Both our appetites were gone we were so disappointed. The manager came and apologized and took the meals off our bill, we were okay paying for our drinks. I took a few bites off one half of my burger realizing it was way over cooked. I ate about 4 fries. I couldn't eat even though I was starving when I arrived! MY BURGER WAS BURNED DRY AND CRUNCHY!!I just couldn't get over how unimportant as a customer I felt . The manager left my guest two $5 coupons and me two as well. I left my $10 worth of coupons on the table as they were of no value to me since I'm never ever eating at another Chili's in any location ever again as long as I live. That's how done I was with Chili's!