It was Black Friday and my dad, who is a disabled Veteran was in town. We went to about 3 or 4 furniture stores, before finding ourselves at Value City Furniture. I was exhausted. I knew what I wanted, but didn't find it at any of the other stores : (.
We arrived at Value City. I wasn't hopeful of finding what I was looking for, but boy was I surprised! We were greeted by a salesman and started our search. I was overwhelmed by the great modern selection at reasonable prices. I couldn't believe that I finally found all that I was searching for and more!
As we got into putting ideas together we were greeted by a vivacious customer service driven salesman by the name of Robert. I will start by saying Robert is truly one of the best customer service experiences I've had in Charlotte. He was knowledgeable of the products and availability, and his passion for his job showed through his interaction. He provided 100% quality customer service before and after the sale. Robert put a personal touch to this sale that will be forever remembered. His service was so good, my dad and I went back and made additional purchases twice after the initial purchase of my living room and bedroom sets. He went above and beyond by following up after the delivery and even assisting me with the functions of my sound bar fireplace.
If you are looking for a great furniture selection, a low stress shopping experience, and exceptional customer service before and after the sale, I would highly recommend Value City in University. Ask for Robert!