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  • DO NOT USE THIS COMPANY. In December of 2016 our pump well quit working and we called Benjamin Franklin Plumbing in Charlotte. They came out and installed a new pump for $2,500. 15 months later, the pump stopped working. I called Benjamin Franklin again to see what the issue was, and they sent a tech out. Before they sent him, they made sure on the phone that I would agree to their $77 trip charge. When their young tech arrived, the first thing he did was make sure I signed a form to agree to the trip charge. He checked the pump to make sure it was receiving electricity, but he couldn't do that on his own. He needed to call an electrician to do that for him. They determined that electricity was going to the top of the well, and said the next step would be to pull the well pump and check it. He said it was likely that the pump was broken or the well had gone bad. By this point, I had no confidence in the tech's ability or his truthfulness. The total cost for them to tell me I had electricity going to the top of the pump ended up being $232. I then called another company to look a the pump. They pulled the pump and found that the installation by Benjamin Franklin was very poorly done. They had left exposed wires at the top of the pump instead of installing it the proper way by sheathing the first 10-20 feet in PVC and protecting the wires from wear as the pump was activited. Because they had not protected the wires they had worn through, cutting one of the wires to the pump head. I ended up paying the second company $800 to fix the shoddy install by Benjamin Franklin plumbing 15 months earlier. After the pump was repaired, I sent an e-mail expressing my frustration to both Paul Stefano (who is responsible for quality control) and the owner of Benjamin Franklin in Charlotte, Mike Fowler. Neither of them bothered to respond to my e-mail, although I had even made it clear in the e-mail that I was not asking for a refund of the $232 I had paid them. This company clearly has no ethics, and the quality of their work speaks for itself. There are many good plumbers in Charlotte. Avoid Benjamin Franklin.
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