I had high hopes when I went to the dealer. I asked for a staff member recommended on this site. He was helpful. We could not come to an agreement price, which is fine. I stated I understood this could happen upfront. The reason for the rating is because of lack of professionalism by upper management. They tried to play games by having me wait and bring out different people to talk to me. For example, I was asked to wait while the finance manager went to get a card. I left after waiting 10 minutes for a card; this seems unreasonable. I asked to have a manager call. Never received a call. I did receive a call from the salesman, who is great, and I explained this to him. Again, no call.