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  • We visited Zipps for dinner last night, a party of 11. We arrived at 9pm, promptly placed our proper as we were starving. Our server Sam was very personable and seemed on top of our drinks. At 10pm I asked about our food as we had not received a single item, not even an appetizer (of several placed). At about 10:15 our food starting trickling in, and did so for about another 15-20 minutes. Not everything was right, but it was yummy. A woman- Briana (the manager on shift) came over to bring a basket of fries and was so rude. She did not make eye contact with anyone, she did not say a word to us about why it had taken 90 minutes to get our food, nothing. Her words were " basket of fries," and when I asked if they were the frings, she rudely snapped "FRIES." We were not compensated for our leas then favorable experience, which is fine- we ultimately got our food and ate it all... but the lack of customer service from the manager Briana was unacceptable. A while later, the adults (4 of us) stayed behind and sat in the high tops to have a drink. When our server was over in the dining room cleaning, and clearly busy, one of us walked over to the bar- that Briana was tending- and asked if we could get a drink, she said "I can't help you- YOU need to go call your server." Wow. It is safe to say that we will not be visiting here again, which is unfortunate considering that we have been loyal patrons of this establishment for 7+ years :(
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