I'm so surprised this place has poor reviews already. I lived in Minnesota for a minute and these were everywhere and was a better option than most sandwich places. Maybe I just love this place because I'm always cold and I could get a hot sandwich and delicious soup, plus the quality of ingredients are far better than subway, much more flavorful options in the way of drinks, the sauces they use on the sandwiches, the variety of chips and sweets. I was so tired of the same ol Taco Bell, McDonald's, or subway on every corner..the kind of food you can taste the regret as you eat it. I was super excited they built a Potbellys on the west side, even though I felt bad the first time I got to try it was 10min before they closed. Still the staff was friendly and everything was fresh tasting. I hadn't enjoyed Potbellys in so long that I was overwhelmed with excitement and we ordered a little bit of everything, I was so full. Their shakes are the best! The Oreo Milkshake actually tasted like a fully balanced, blended Oreo milkshake from start to finish and was probably the best milkshake I've ever had. All the menus and ingredients everywhere can be overwhelming so we may just order online next time so it's not rushed. Looking forward to coming back and trying something new soon.