About: http://data.yelp.com/Review/id/Z71cT8ZNhR2S6VrwZnqEMg

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About: http://data.yelp.com/Review/id/Z71cT8ZNhR2S6VrwZnqEMg Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-01-28 00:00:00 (xsd:dateTime)
itemReviewed	Gerber Collision & Glass
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	4 (xsd:int)
rev:text	I'm shocked there are any positive reviews of this place. Worst customer service I've ever seen at any business. You call and nobody knows who you are or whats going on with your car. Everyone tries to deflect your questions at someone else. "Not my department" mentality rather than make an attempt to answer your questions. There was one employee who treated me with any respect at all and he was fired right after my estimate was done, leaving me to deal with the rest of the clowns there. Every time I was at the shop there was either an angry customer in the lobby or the receptionist was dodging an angry customer on the phone. Everyone asking why their cars weren't done even though they were promised to be done long ago. Which I also dealt with. Originally given a 1-week timetable for repairs. 2 1/2 weeks later I get a message on my phone saying it's done. I go to pick up my car and it is still in pieces. A few days later it is finally "done" but the new door they put on my car was rusted out along the entire bottom edge. They had the balls to put an old rusted door on my car and expected me not to notice. Of course it was no ones fault, everyone just pointing the finger at someone else. After this mess-up they surprisingly were able to order a new door and re-do the job in 2 days (after taking 3 weeks to do it the first time). The other positive reviews here must be friend & family. If you do business here you will regret it. Hey Jessica, thank you for your half-assed, previously prepared comment that you copied & pasted on my first review to try and appease future customers. Yes you're right I did go back to the shop. In fact I went back FOUR TIMES because my door started falling off my car while driving down the street. Each time I sat in the waiting room for about an hour waiting for them to re-adjust it and every time I'd get a mile down the road and it would start rattling again and I could hear the wind blowing in through the gaps between the door and frame. After the 4th trip to Gerber I think they finally got it right. Hopefully I never have to set foot back in this place again. Oh and the rental car that they promised to cover for me? Yup, shockingly my credit card got charged for that. What a joke. They should film an episode of undercover boss at this place. At least half the employees would get fired, guaranteed.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Shane

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