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  • Update to "Sad in Phoenix" review below: The Vice President of sales, Steve Gold, intervened regarding the issue with the noisy fan in my Lorex security system. FLIR Systems, Inc. replaced my Lorex unit. I am happy to report that the fan in the new unit is working fine. No more sleepless nights! Thank you Steve and Lorex by Flir. You took the time to care about your customers and provided outstanding service. "Happy in Phoenix." I purchased the Lorex LHV210800 Digital Video Surveillance Recorder at Costco on 12/31/2015. The video images are crisp and the DVR records approximately 1 week of footage (the length of time depends on the resolution you choose for your images). Please note that the connectors on the back of the DVR are set very close together, so it makes installation of camera cables a bit difficult, but can be accomplished with patience. Approximately one month ago the DVR started making "dragging noises" as if going through some type of back-up cycle, and now hums constantly, almost like when you purchase a radio alarm clock that has built in sounds to help a person sleep. The DVR sounds as if it is simulating "wave or snoring" sounds. I contacted customer service and they referred me to their Technical Department. Sadly, the Technical Department informed me that my warranty was no longer valid, even though I did extend my warranty on-line. Apparently, I extended a warranty that was already expired. What a shame that my Lorex system started making these "dragging noises" right after my warranty expired. These noises keep me awake at night. The surveillance monitor and recorder is located in my bedroom, and the awful noise interrupts my sleep. If you are a light sleeper, I recommend that you do not purchase this Lorex system, or ensure you purchase a warranty that lasts longer than one year. I am disappointed with the company for not offering to fix their product. I paid almost five-hundred dollars for this product at Costco, and the constant motor sound in my bedroom and lack of sleep is not worth it. Sad in Phoenix.
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