Ordered pizza for delivery at 5:34. Received confirmation that it would be delivered in 30 to 45 minutes. After an hour I called Rocco's. The gentleman on the phone apologized and finally "found" my order. He said it would be out soon. 2 hours past the order time I called back. This time a girl answered and asked me to hold. She put the phone down and I listened to her talking to other customers for 11 minutes. When she finally picked up the phone, she said that our order was on its way. Needless to say, Over 2 hours to get a cold pizza, not my idea of a good restaurant. I would have ordered to go and picked it up had I known. Yes, they offer delivery, no it didn't work. I was still charged full price plus delivery fee. No real apology. I'm back to square one looking for a good NY pizza place.