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| - We initially entered into the time share market following a presentation in Las Vegas. The sales presentation asked us where we would like to go. It was an easy answer, we said Hawaii, Mexico, Oregon, and San Diego, and we preferred access at Holliday time. We owned recreational property in another state, but we thought that we could sell that property and access our time share credits. Very quickly we found that scheduling was not easy for the sites we preferred. We only were able to schedule Hawaii twice in 14 years and the others required advance scheduling of over a year. Discussions at resort sites were more high pressure sales and the sharing of "special scheduling tricks that included canceling reservations and moving to other "better" timeshares, along with inside advice on obtaining resort access for a few days at a time. Our property sold to a larger time share, and resort use became more confusing and less accessible. Travel services were high cost and we found that we could schedule our own airplanes, cars and services much cheaper and on our own schedule. As we became frustrated, we checked on selling our time share and found that the time share investment business is interesting. Our $3.00 plus per credit purchases turned into a 10 cents or less per credit in the resale market. We needed help to sort out the lack of services and questionable performance of our time share contract.
The O'grady Law Group responded to one of our questions on selling our time share, and we scheduled a review of our experiences and contracts. Right from the start, they provided a thorough review of our contract and following our summary of our frustrations, they offered us the opportunity to negotiate a termination of the time share's continued failure to provide us with the services they promised. Len Julian personally handled our case, and he promised a fair solution. He took the time to understand our vacation goals and needs, and it was clear that he had many insights into our frustrations with scheduling and traveling within the time share market. Between Len and Mr. O'Grady, they assured us that they would solve our problems as promptly as possible. Their word was good! We settled and a great weight was lifted off of our shoulders. We are now more involved in our personal vacation lives and happy to have the freedom to manage our own schedules. The O'Grady Law group provided us with the very highest level of professional services and they underscored those services with insightful interest in our personal lives and goals.. Thank you!
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