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| - I purchased a Groupon for the "Royalty for a Day Package" for me & My Mum. It was near Christmas & I wanted to do something nice for my Mum & for, myself. Made the appointment 3 weeks ahead. I told them I had this Groupon & it was for 2 people. They asked me If I could come in at 5 P.M & that it would take 3 hours. I said it was ok. We Live 40 mins away from this place & I don't drive. So I had to arrange for it with my husband. The day of the appointment I called late afternoon to confirm & the Lady who spoke to me, was very Rude, asked if I could come at 5.30 p.m. I said it was for 5. then she said, ok come in at that time. We got there on time, was met at the reception by the same Rude lady in short hair & a Purple shirt like thing & she was not at all friendly. She didn't wear a name tag.
I was called to get my hair done, A style, shampoo & deep Conditioning treatment as advertised. All I got was a normal shampoo. The Girl (Who was really good to me) brought 1 Tablespoon of Shampoo & 1 Tablespoon of Conditioner. Not exaggerating The containers she brought were in the shape of a Tablespoon & held only a Tablespoon. My hair is normally Dry & 1 Tablespoon of Conditioner, just doesn't work. I said nothing anyway. For half the Price, I guess, you get half the service. My hair now feels like a brush & I have to do my own Conditioning treatment.
Then the girl puts a towel on me which looked so dirty. I asked her about it & she said No, it's just the Hair Colour that has got on the Towels. The Towels looked so old, Dirty & Like rags. Anyway, What can the Girl do? She has to work with what she has. I appreciate it that she Did a good job on styling my hair.
Then The Facial. That's another story. No scrub. Just a lotion, toner & a Pack.
Total Facial 10 Mins only. The good part was a hand massage until the pack dried.
After the hair & the facial, my Mum & I were both seated waiting for our Mani & Pedi as it was included in the Package. We waited, & waited & it was getting really late & my husband was on his way to pick us up as well. The staff & the Students were either busy checking their phones or eating the Chinese take out that was ordered.
I walked up & asked a girl there,if she thinks it would take long to do the Mani & Pedi. She then abruptly turns away & says, they are looking for someone to do it. Then I spoke to the lady (the one who was Rude from before) if it was going to take longer. She then tells me, "You know what, we might have to take a rain check on your other services." This made me so mad. I waited all that time & no one even had the decency to tell me that they couldn't do it. They said I had to come again for the other services. I was certainly not going to get my Husband to drive me there again for 40 mins.
I told her I was not happy with it & Very disappointed with what was going on. She said they had no students to do the work. If they knew they didn't have students, why did they give me an appointment so late? She said the day time receptionist made it & she didn't know why it was done. If they asked me to come at 2 or 3 or 4 p.m. I could have still done it. She said the appointment was made too late. All this was said in the same Rude tone of voice. I wouldn't know how long they need to do any package. They should know it. Why did they make the appointment in the first place.
Then there was this Nice student a Male Student who agreed to do the rest of the services. He was so good to us.
The Rude lady then tells me, "Please don't take your frustrations out on him, he is only a student."
Really??? Is that the way to talk to a Customer? Who did she think I was to take out my frustrations on the only person who was nice to me & agreed to help me?
That Rude Lady really needs to relax & stay at home, as Customer service IS NOT FOR HER. Maybe she was stressed out at her Job. NOT MY CONCERN.
They have a poster on their wall, which says, they should be nice at all times & smile, even if they have to 'Fake' it at times. What's the point? they should thrash that poster.
They are in the Customer service Business & Train students. When the people in charge have an attitude, what are the Students going to Learn? That's what they will carry with them into the future as well.
the Only 2 People nice there was a Teacher ANN & this Boy who came in as a night student. I couldn't get his name.
I feel sorry for the people who bought the Groupon. What a horrible place & Horrible people.
If they can't handle the customers & need more money for their services, they should not offer Groupons.
I hope people will read this review & refrain from going to this place. If you are looking to relax, just forget it. They only bring more stress. I have been to many Colleges before in many parts of the world, where students do the services. Never had an experience Like this in any part of the world.
VERY DISAPPOINTED & WILL NEVER EVER GO TO THIS PLACE.
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