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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I arrived with a party of eight to Lo-Lo's on Saturday at noon. Another member of our party had put us on the list around 11:50am. It was close to 12:45pm before we were seated, but we anticipated a wait and were prepared. We weren't prepared for the terrible experience inside the door. It was at least fifteen minutes before our order was taken. We lost the first members of our party who couldn't wait for their food forty minutes later. Another member dropped out at the one-hour mark and one more at the hour and fifteen-minute mark. In all honesty, they never ate at Lo-Lo's before and didn't know what they were missing. During this time, we watched as every table around us was served, so I asked to speak to a manager and found the root of the problem. When I asked if he was the manager he didn't say hi, he didn't offer his name, he just shrugged his shoulders. Finally, he graced me with his presence before heading into the kitchen to investigate. He returned with the following line "according to your ticket time, sir, you have only been waiting for thirty one minutes." When we questioned if it was possible the waitress forgot to enter the order in right away he repeated the line like a robot and closed with "that's what I have to go on." I was ready to leave when another member of my party took over the conversation and was invited by the manager to go look at the ticket time in the kitchen. I estimate he wasted about ten to fifteen minutes trying to justify their poor service than actually tackling the problem. Suddenly, like magic, our food started to arrive. Our waitress removed the charges for the orders of our party members who had to leave, which I applaud her for. The manager, we never saw him again. Not to touch base, not to say sorry, not even to invite us back. I don't think we will be back...but the food is SO GOOD!
http://www.openvoc.eu/poi#coolReviews
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