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  • This is the worst Holt Renfrew in the city. I came here to purchase a coat and the sales girl was obviously looking for quick commission. She took my credit card information and promised she would get me the Mackage coat that I wanted. She was horrible at calling me back. I literally had to track her down. After trying to reach her a few times she calls me back and tells me she lost my coat because another customer bought it. At this point there was only one left in the city and she told me that she could get it for me. It took her another week (that's how long it took her to call Sherway and so forth) to attempt to get me this coat and she did not succeed. She just kept making excuses. At this point I was terrified of loosing this coat. It took me two minutes to call Holts Sherway and put the coat on hold. Unfortunately, I had to drive there twice... Once to purchase the coat and once to pick up the coat after the alterations had been done. I can't believe it took me two minutes to do what a sales associate at Holt Renfrew Yorkdale could not do in two weeks. I'm glad the associates at Sherway received the commission because they were phenomenal. The sales associate at Yorkdale called me three weeks later to ask how I received the coat because she noticed my card had been charged. Seriously.... Get your act together!
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