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| - Let me preface this with saying that I'm not sure how this will end up, but I am rating on my experience so far. Went in on Tuesday, my first time ever looking at a Jeep product which I made clear to the sales guy. I told him that I was either interested in the Renegade or Patriot. I told him that I had looked at their site and had seen some Patriot High Altitudes that I liked, but didn't know much about Jeep so wasn't sure what my option were. I told him the color I preferred, and that I wanted upgraded stereo that i could control my iphone/playlists through it, and a sun/moonroof. He asked if he could show me a Patriot they had outside so I could get an idea of the size difference because he didn't think the Renegade would be big enough for my family (I had my two boys in tow). He showed me one, and we drove it because I wanted to know what the ride/ visibility was like. He said several times that he understood that the car I drove wasn't what we talked about, but wanted to know if it felt right. We went in and sat when he returned he said that he found the car that had everything I wanted and it was on another lot, the sales manager "Bama" came over to talk a bit then he and the sales guy (can't remember his name, but he had- lets say,distinctive- teeth) walked away. The sales guy came back and sat with me and chit chatted, I told him how worked full time and went to school at night and basically live in my car commuting place to place and its super important that I have good access to media in the car as I often listen to study playlists, and want/need to be totally hands free. Bama returned and talked preliminary numbers and the price he quoted was on par with the Patriot High Altitudes that I had looked up on their site. With that idea in mind we were happy with the price. There was a lot going on as we had two trade-ins, one still at home, and it was almost closing time, we needed to clean out my car, get the new car, drive home and return with my husband's trade in. At around 8pm (they close at 9, we arrived around 3:15- as you can imagine everyone was tired, hungry, and the kids were done), the sales guy come out and said that they were just cleaning the car's tires- mind you, we haven't actually seen the car yet because the sales guy didn't want to go to the other lot to get it. I know, I know, should've been a sign- hindsight! Because finishing up tires shouldn't take long, my husband loaded the kids into his car so he could go home, clean out his truck, and have it ready to bring back to the dealership when I got there to follow him back. I stood in the parking lot waiting alone in the cold for another 20-30 minutes. When they sales guy finally showed up with the car he handed me a single key and said he'd see me when we got back. I dashed home, hopped in my husband's car (not the trade-in) because that's where the car seats were and followed him back to dealership. The next morning in the daylight I got in the new car to head to work and, now able to get a good look, realized that the interior didn't look like what I had seen online. My husband called and spoke to Bama. He told him that the stereo system wasn't what I had asked for and that we also had the issue of only a single key. Bama admitted that he knew the sales guy had screwed up and had reprimanded him for not going and getting the car so we could see it the night before. Then he said not to worry about the second key because "if you're swapping out cars it's not an issue". He then said that he was the only person involved in the sale who was there that day and he would call the next day (Thursday) between 1-2pm once everyone was back at work. He never called. My husband and I both left messages on his cell phone and no response. This morning I emailed him - no response. I contacted my attorney this evening. I really wish they would just have the decency to respond and resolve this. The model car that was actually delivered is listed on their site (with the same incentives that we got- so we qualify for everything advertised) at thousands less than what we paid- which is clearly because we/ they though we were getting the upgraded version which has all the amenities we had talked about and is perfectly on par with what we agreed to pay. Worst car buying experience I've ever had. I hope that I can update this in a few days and say that they made everything right.
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