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  • Went to Rula on an ASU football game Friday. I don't think they put an ounce of thought into their business levels or needs of their customers. I get there and the front entrance is closed off and there is a sign that says to use another entrance. The arrow pointed in one direction but the entrance was actually in the back so there's one fail for directing traffic. I finally get to the back entrance and it's understandably busy. The bar on the patio is swamped so I expected to wait a minute to put in a drink order. I stood there for 5 minutes (timed) and it wasn't until a female friend of mine walked over (didn't wave or draw attention to herself, just simply walked up) that we were acknowledged and asked what we needed. Coincidence? Not sure and I don't care! We get our drinks and when it was time for round 2, I waited 9, yes, 9 minutes to order. Again, same friend walked up and viola, "what can I get you guys?". The bartenders seemed friendly enough but they had ZERO sense of urgency and apparently had some fixation with the right side of the bar because they were helping existing and new customers over there while I waited. One guy (older) who was bartending and was moving at a snail's pace. This held up the other guys from pouring their drinks so to pass the time along, they were all joking around with each other instead of acknowledging their customers (yours truly) and letting us know it would be a minute. Laughable. Another couple were waiting and discussing how bad the service was as well. They got so irritated they ordered their drinks, slammed them down and left. If you're looking for a low key place to get a drink, I would only recommend this spot if it's dead slow or if every other bar on Mill is closed! PASS!
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