I purchased my tires and had to wait over a week for them to arrive. They called on Friday night and said to set up appt for install and informed them I would be there first thing Saturday morning at 8am. Arrived at 7:50 am to find the line about 15 people deep inside the store and cars already being pulled into open bays. I waited in line and when I finally got helped I was told they did not have my appointment in the system. I was furious after waiting over a week for the tires and then being told I would have to wait. Ryan listened to me patiently and then made sure to get my car taken care of immediately after realizing their mistake. I was out of there with my new tires within a half hour and my car rides like brand new. Thank you Ryan for turning a frustrating and bad situation into a positive experience.