If I college given a half star that would be far more than this place deserves. Went during the day Friday to ensure excellent customer service, and while I will say they greet you, it stops there. The lady doing my nails asked the shape I wanted them- I replied with rounded natural. She squared them off. She cut me and I bled not once, but twice while she was trimming my cuticles. When are these places going to learn- push them back!!! You don't trim them. That was just my manicure. Moving on to my pedi, is gain asked her just to shape them up, not cut them. She cut them all, and filed two down so low that I told her she was hurting me and kept pulling my feet away. Needless to say I tipped $3 only out of kindness. Do not waste your time or money here. The NOA in concord is much better and come to find out the two are no longer affiliated... I can't imagine why.