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  • First, a little background. I'm in my late 40s now, and I have been going to Peter Piper since I was 8. It has been my favorite pizza, and a lot of good memories are tied up in this company. The Riverview location has had mixed results for years now. The product is generally good, but the staff from the management down is not able to get a grip on service that is up and down, but generally rates near the lousy point. In my review today, I take on a consistent issue and that's with phoning in orders and being left on hold until I just decide to hang up and retry. This usually means holds of 5 minutes or longer - just to order a pizza. When I called to talk to a manager about this issue, the manager on duty only proffered excuses (we're shorthanded, we have other people taking calls, etc). No solutions, only excuses. When I vented to this about the manager, I got "I am not trying to make excuses ..." but no honest apology or solution offered. Trying to leave a message to corporate on the web site only gave the result "We're not taking surveys at this time". An earlier negative review I left on Google regarding the store on 40th street and Thomas resulted in a corporate response on Google asking me to contact them to make that right. When I did, I never heard back. Corporate is completely unresponsive, they do not care about their customers at all. Brand loyalty is garnered by consistently delivering a fantastic product and service over time. Peter Piper holds a special place in my heart going back 40 years. Over the last two years, consistently terrible service runs the risk of destroying the good will the company has built with me. You guys are failing to deliver on multiple fronts. Your company's failure is not far behind, unless you turn around and start delivering the product and service you used to, the service that reminds me of Tony's waving me "Come on over". Tony Cavolo is rolling in his grave at what has become of the company he started. I am not expecting the company to respond to this. Surprise me! Link to Google review of 40th street and Thomas .. https://goo.gl/maps/ZmoYorREzJK2
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