I've stayed at this hotel A TON for work. I've been there since before they had a recent renovation and the outcome was great.
The bad? They started charging for both Valet, Self-Park and Guest Parking.
They've screwed up a few times over obvious items but they were quick to correct it to my satisfaction - which is the best anyone can ask for.
There are sometimes a few staff members which seem to have an IQ that is room temperature (keep in mind the A/C is on) but once you can navigate around those, all else generally goes well.
During the summer the rates are fantastic but during the winter, even with my corporate rate, I'm not impressed by what they think they can charge...