Runyon was the repair service used under my Lowe's clothes dryer warranty. They showed up within the time window and performed the repair. They had to obtain approval and get a part, but were back out within a few days. After reading all the negative reviews, I was worried, but experienced no problems with the company. They use a robo call type service to confirm appointment time the day before where you press 1 to accept the time, etc. Also, repairman called when he was a few minutes away.