I have had five haircuts here. Three of them were good, one was OK and the third was so bad I might as well have put a cereal bowl over my head and cut it myself. To be fair, they touched it up as quickly and as best they could when I went back the next day. Overall, the service is friendly, you rarely have to wait too long and the shampoo, hot towel and shoulder massage are nice value-adds for a mere $11.