I was on vacation in Pittsburgh and had a muffler problem. Penn Automotive took a look, told me what I needed, but was unable to fix it that day due to scheduled customers. They also told me it was safe to drive, just loud and annoying. They didn't charge anything. I told them I couldn't give them repeat business since I was from out of town, but would surely give them a good review. If I did live in in the area I would be a regular customer. Thanks again