just like portillos at home. i actually didnt know the portillios opened in az until a friend from work said hey your from chicago every eat at portillios? the next day we ran out to the scottsdale location and its just like home! they now have 2 locations here and i wish they had one in downtown phx. but we still make the drive to eat there about once a month. both locations are true to their chicago roots. last time i went thru the drive through there was a long wait and they gave me 2 free deserts. i did not expect that as i was going through at dinner time and there was a long line. i knew there would be a long wait. which really wasnt that long. i think from the time i ordered to the time i picked up my food was maybe 10 or 15 min. this isnt mcdonalds so i would expect to wait. ive been to both the tempe and scottsdale location many times and i have to say the staff there are so nice and respectful.