Service is Ok! Food was terrible! I went into Elwoods because I drive past the place everyday and I love to support local restaurants. I should have kept on driving. I arrived, the place was empty and sat at the bar, I asked the bartender if they can prepare there burgers med., to which she said yes. I was super excited because not every restaurant allows you to pick the temps of the burger. Yum, I thought a nice juicy burger! I got a beer while I waited and took my $12 cheeseburger (YES just a patty and cheese) home, only to find out the burger was not medium, nor medium well, the burger was beyond well done and DRY! Also, when I called to complain they told me to come back 3 days later and speak with the owner! WHAT?? You mean someone in the next 3 days wouldn't be able to politely say I'm sorry, let me get you a new burger. WTF!?!?!? It was such a disappointment and spending $12 on horrible burger, when I could have went to Five guys instead made me more angry...