I stopped in for lunch today, slow time of day, went to the restroom, then ordered a water and some zucchini fries. Our waitress came back 10 minutes later, no water and said she forgot what we wanted. Referring to the zucchini fries and still no water. I ended up getting it 10 minutes after the fact. We then ordered and got our 3 pizzas and they were in fact soggy. Our waitress wondered over and filled the iced teas and never came back. We were finished and ready to go, no drinks filled and she was no where to be found. I had to ask the hostess to find her in which she took 15 minutes and then 15 to bring us our card back. This was the worst experience I've ever had at a restaurant, not to mention an "award winning" one. There was 6 of us on a slow couple hours. There was no reason for the slow and bad service we received