Using our AHS home warranty plan, they chose APC Plumbing to repair our water heater. I read the reviews and was a bit skeptical on what would happen. I received a text of the job being scheduled, received a call from their office to schedule the job the next day, received a call from Jason who said he was on his way that morning and I didn't have to wait until the end of the 9 AM to Noon service window. Jason was very professional, found the problem with the thermostat and replaced both for safety. There were no hidden costs, and the service was fast. I can't explain or speak to the other posts, but if Jason is doing the work you can expect to have it done right.