Really? I brought in 4 polo shirts to be printed with our bowling team name and logo. None of them had the name centered on the back. Hello-the first thing you should do is measure where to put the design. Like carpenters, you should measure twice, cut once.
So I sent an email to the store along with a picture,
I got a sorry, I'll talk to the employees. She offered 25% off my next order. Really, it cost $90 to get the shirts printed plus I already paid for the shirts. Like I would really trust them to screw up another order.
This was their fault that shirts are not as good as they should be. I was in a retail business for 25 years and if my customers weren't happy, I made it right. I would ask for the opportunity to let me fix the problem. The only thing a store sells is customer service, people can go anywhere and buy what you sell.