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| - If you are looking for a reputable company that treats you like a valued client from the first visit, you came to the right place. It is especially challenging to find ethical, reasonably priced, and quality service in Las Vegas. From the efficient lady who books and schedules appointments, to Joey and Evan (technicians who worked on my unit) as well as the owner Richard who I spoke extensively with on the phone, this company operates at the most impressive capacity I have seen through my 12+ years here in Vegas.
From the first phone call, they worked with my very demanding work schedule to make sure the appointments were set up in the fastest time possible. They quoted a 2 hour window, but every single time the technician showed a couple minutes earlier or at the exact quote time. They also send out text messages when they are on their way that gives you time to make sure you're home for the arrival.
Joey was customer focused. It was very obvious that he really cared about the client and was incredibly respectful. He answered all my questions and was very considerate with my time.
Evan was direct and thorough in being extremely realistic in my situation. He gave me all pros and cons in regards to my options. I have a 17 year old system that will be going out at anytime. He provided me several options and walked me through each one. He also took the initiative to talk to the owner about my situation. He showed true compassion and his customer service was above and beyond what you would typically expect.
The owner, Richard then followed up with Evan several times in regards to the work. He called during the visit for updates and went over the options. I also had the privilege to speak directly to Richard and to thank him for all the service his technicians and scheduling agent had provided.
I was privileged to hear about Richard's philosophy on not only how he strives to keep an ethical and client relationship service, but also on his motto and how he is committed to take care of his employees from providing them the proper tools, transportation, uniform, and overall a place where they can feel proud to work. He is also very proud of his staff and feels very lucky to have them as representatives in delivering his same values and core ethics.
This is obvious when you interact with the technicians. I have never met Richard, but I can tell from the way his technicians are that it is very clear that his message to deliver quality work and building customer relations is very important to him. This is so hard to find these days and really makes a noticeable difference to a client.
They already have highly rated review on all social media platforms that I have found, but I had to make sure I also wrote a review in hopes to help others who are having trouble finding an HVAC company that is reliable, ethical, and treats the client like intelligent human beings instead of an opportunity to overcharge. You WILL NOT regret choosing their services.
They went above and beyond what was expected on my 17+ year system. I will be a lifelong client and will never forget the work and service they did. It's only a matter of time before I will be calling them for a full replacement and new system and I know that I will have a peace of mind and full faith in knowing that I made the right decision in choosing Infinity Heating and Cooling for any and all services. Don't sleep on this. These guys are a hidden gem and are about to take over Las Vegas with their excellence in customer service and quality of work.
Also, if you use their services, take the time and write a review. It's so important these days. That's how I found them originally (through Yelp reviews) and am so thankful for all the other reviewers. Being a single female condo owner, I didn't know the first place to start on finding services for HVAC and I thank all the other reviewers who didn't steer me wrong. It's unfortunately so easy to feel like you get ripped off in this town and it feels like you win the lottery when you find places that actually make you feel good about the choices you make.
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