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About: http://data.yelp.com/Review/id/Z2KNRWCN5Flxx6UaU_-07w Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-03-06 00:00:00 (xsd:dateTime)
itemReviewed	Chili's
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	This is the worst Chili's I've ever been to. When we arrived, it was before 6:00PM and we were seated right away because there were about 1/2 dozen tables seated in the dining room. Our server came over and took our drink order and we also ordered an appetizer of the Skillet Queso. She brought our drinks and asked if we were ready to order. It was a new menu and we had an appetizer coming, so I wasn't in a hurry. She checked on us a couple of times and we were finally ready after about 10 minutes. We placed our dinner orders and waited. Other tables were being seated and our server was busy. After another 10 minutes our server was still busy delivering drinks and chips to other tables and then she disappeared. I called over to our table a young man who had been walking around with a television remote and asked if he could check on our Queso. He disappeared and after about 5 more minutes, our server came back with drink refills. I asked her if she would cancel our appetizer because our meals should be coming out very soon. She said OK and went into the back. Then the young man came out with a skillet that was half full of Queso and we informed him that because it took so long, we had cancelled it. He apologized and took it back to the kitchen. 20 minutes later, our meals arrived. My meal was warm, my wife's was OK and my sons was blistering hot. The server checked on us and I asked why everything had taken so long. She said that she didn't know and offered to have the manager come to the table. I said that would be nice. The same "young man" who had been walking around with the television remote (and ignoring customers) came to our table. He said that he is "one of the managers" and that he is new to this location. While we were waiting, I had looked up the Yelp! reviews on this location. I asked him if he had seen them and he said that he did not. I told him how I had received bad service 8 months ago and it took me this long to come back. I told him that based on my previous visit and this one, we would never come back. He apologized but did not offer any explanation on why it took so long (to maybe let us know that our experience was unusual) or any invitation to try again. I didn't want or expect anything for free, just an attempt to get us to try them again. An offer to come back, ask for him and he would make sure that we had a good experience would have been enough to get us to come back. Nope. He was complacent to accept our complaint and move on. I'm sure that there was something on TV that we were taking him away from.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Bill

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