Went into this salon as a referral from a close friend. The front end staff was OK. Just OK. No drink offered to me but was offered to another client.... (Prob a regular) my appt was running late, but when I met Sandra, I immediately forgot about my front desk experience. Sandra cut my badly damaged hair into a perfectly layered bob looking style. Didn't push me to buy products. And was very pleasant and professional. I would give this salon 5 stars if it wasn't for my not-so-great front desk experience.