Absolutely amazing! Dr Harper is as thorough as you can find. She truly has your health as her primary concern. Her pricing is very fair....couldn't be better. She spends all the time you need, answers all questions you have, anticipates the questions you will have in the future. I absolutely love the Oticon Opn1's. I've had several other iterations of hearing devices over the past several years. The Opn1's are Porsches for the Ears. Powerful, very comfortable, so easy to adjust with my iPhone. I'm a 'birder' (bird watcher/hiker) and have been missing so much when out in the woods. Dr. Harper custom-made a 'Forest' setting for my Oticons that I can turn to when ambient sounds are so faint that almost no one can hear them. i.e. Slate Colored Juncos, or warblers far in the distance. I have to be careful to not use that setting when I'm around 'regular' situations....so powerful!
I also splurged and got the TV Adaptor. I think it was $200 or so...but it is so nice for my wife and I to watch TV again together. She has remarkably good hearing, and likes to set the volume at 10-15 on our Samsung TV. But with the Oticons, I can boost the sound, and only I hear it at that level, which makes even quiet scenes jump out of the pictures. In a word, WOW!